Bookings

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• All bookings must be made directly through SWIFT Chauffeurs’ official channels. Bookings made directly with a driver are not valid unless confirmed by SWIFT.

• ​Your booking secures a specific vehicle, driver and allocated time slot. If the full booked time is not used, the original booking charge still applies.

• Any changes to the journey, including time, route, stops, mileage, passenger numbers or luggage, must be approved in advance and may incur additional charges.

• SWIFT Chauffeurs reserves the right to provide a suitable replacement vehicle or approved chauffeur partner where necessary.

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Payments

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• A 50% deposit is required to confirm a booking.

• The remaining balance must be paid 48 hours before the journey.

• Bookings made within 48 hours may require full payment at the time of booking.

• Bookings are not confirmed until the required payment has been received.

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Cancellations

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• Cancellations must be made directly through SWIFT Chauffeurs.

• Cancellations made within 48 hours of the booking may be non-refundable where the vehicle and driver have already been allocated.

• Changes of plans, restaurant or event cancellations, or changes of mind do not qualify for a refund.

• In exceptional circumstances, such as hospitalisation or another substantial emergency, the booking value may be provided as credit towards a future booking, subject to supporting evidence and approval. Credit will not be exchanged for cash.

• No-shows may be charged in full.

 

Waiting Time

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• A 15-minute grace period applies from the confirmed booking start time.

• After 15 minutes, waiting time is charged in 30-minute increments, rounded up.

For example:

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1. 16 minutes late = 30-minute charge

2. 40 minutes late = 1-hour charge

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• Extra waiting time, route changes, additional mileage or extra stops may incur additional charges.

• Extensions are subject to availability. If the vehicle has another booking, SWIFT Chauffeurs reserves the right to end the journey at the original scheduled finish time.

• SWIFT Chauffeurs is not responsible for delays caused by circumstances outside our reasonable control, including severe traffic, road closures, accidents, weather or other major disruptions.

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Passenger Conduct & Vehicle Care

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• Smoking, vaping, illegal activity, abusive behaviour and unauthorised food or drink are prohibited inside the vehicle.

• The driver may terminate a journey where passenger behaviour is unsafe, unlawful or damaging to the vehicle.

• The person making the booking is responsible for any damage or excessive soiling caused by their party.

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• Standard cleaning fee: £50

• Excessive cleaning fee: from £170, including smoking, stains, spillages, vomit or heavy soiling.

• Serious damage, specialist cleaning or loss of use may result in additional charges.

• Passengers must provide accurate passenger and luggage information before travel. SWIFT Chauffeurs may refuse luggage or passenger numbers that exceed the vehicle’s safe or legal capacity.

• Personal belongings are carried at the passenger’s own responsibility. Any cost involved in returning lost property may be charged.

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Payment of a deposit or full booking amount confirms acceptance of these Terms & Conditions.